While we are committed to keep delivery times to the bare minimum, due to our ever expanding network of stores and warehouses, it might take up to 7 days to receive your order. This is because inventory sometimes needs to be moved around and dispatched from other regions, and it needs to be perfectly packed to ensure quality standards are maintained. In case an order is urgent, you can contact customer care and we will do our best to shorten delivery times.

Please reach out to us onruchika@ruchoks.com or call us on 022-40220753 / +91 8657008772 (working hours 9.30 am to 6.30 pm IST, Monday to Saturday except public holidays)

Our system has been built to only allow sale of items that are in stock. An order cannot be placed for ‘Out of Stock’ products. However, in the rare scenario that an order is placed for something that is out of stock, we will cancel the order and initiate a full refund.

Products once delivered, cannot be returned / exchanged / replaced as we deal in perishable items. We would however definitely replace products or provide a refund if they are damaged in transit or If there is any visible defect in the product quality. In such cases the same needs to be flagged to us within 24 hours of delivery.

Sorry, we will not be able to compensate for any delays in order delivery. You would be free to contact us on hello@cococart.com and cancel the order if it is not delivered post 72 hours of placing the order.

The amount will be refunded /reimbursed to the same credit or debit card that was used to transact with. The refund will be credited to your account within 7-10 business working days, as per the standard banking procedure.

To cancel your order, it would have to be cancelled prior to it being dispatched from our warehouse. You can send us an e-mail on ecommerce@ruchoks.com with the details like, date of order, order number and reason for cancellation. One of our customer service executives will assist you through the process of cancelling your order. We will initiate the refund thereafter. This cannot be done once the product has been dispatched from our warehouse.

The chocolates that we provide are temperature sensitive, and therefore need to be stored in a cool, dry and dark space away from sunlight with temperature ranging 18-22 degrees C. We strongly advise against storing the chocolates in a refrigerator, as below 15 degrees, chocolate begins to harden. Chocolate also absorbs odours from the environment so there is a risk it will end up smelling and tasting like the food stored next to it in the refrigerator. However, if you must store a chocolate in the refrigerator, we advise you leave it outside at room temperature (20~25) for at-least 4 hours before consuming. We ensure that your product will reach you in perfect condition. However, if you were to leave it outside in the heat, the product will become non-consumable.